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technical support options

If you're a current customer looking for technical support, please go to the current customer support area.

Applied Engineering offers subscription maintenance for the lines of software that it sells. In addition, Applied Engineering offers FirstTeam Support to complement subscription maintenance offered by the manufacturer.

FirstTeam Support

Applied Engineering Technology has a certified and dedicated technical support staff to handle any software issues that arise. Our support staff provides rapid responses to technical issues as they occur.

Our technical staff not only works by phone and via e-mail, but it also utilizes interactive software to track issues in real-time by viewing or taking control of your machine as needed.

FirstTeam Support includes:

• Unlimited Phone Support
• Unlimited E-mail Support
• File Uploading and File Downloading Capabilities
• Four hours of Remote Training
• Four Hours of On-site Support
• A 1-800 Number dedicated to Technical Support
• Technical Tips

FirstTeam Support is the preferred technical support option because it is modestly priced, and it includes subscription maintenance through the software manufacturer.

Software Subscription Information

Autodesk Subscription Information

InventorCAM Subscription Information