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Autodesk® support

FirstTeam Support

The FirstTeam Support package is available on all lines of software sold by Applied Engineering.

FirstTeam Support includes everything in the basic support package plus:

Rapid response time

Responses to questions within four hours.

Phone support

A live voice every time you call. Unlimited phone support through a toll-free 800 number.

E-mail Support

Unlimited e-mail support with from our experienced technical support staff.

Remote learning

Four hours of free remote learning by certified and dedicated support specialists.

Interactive support with file transfer capabilities

Unlimited file uploading and viewing capabilities to allow our engineers to help you tackle any complex issues in real time.

Consultation

Four hours of on-site consultation.

Basic Subscription Support for Autodesk Products

Web Support

Installation, configuration, troubleshooting and how-to support. Fast, expert answers mean more productivity and less downtime.

Technology Updates

Receive any upgrades or enhancements that become available for your products under subscription during the term of your contract.

e-Learning Lessons

Self-paced online lessons to address application functions and industry practices.

During the 15-30 minute lesson, you will have worked with the content, demonstrated your knowledge, and have access to the files used in each exercise.

Simplified Software Management

Contract Managers and Software Coordinators administer the contract in a centralized way, managing licenses, e-learning and web-support.

Exclusive Community Resources

As an Autodesk Subscription customer, you get access to a wealth of community resources and exclusive, subscriber only privileges designed to keep you connected to Autodesk executives, technical experts, and developers. You’ll have early access to new technology, invitation-only webcasts and preferred subscriber status at Autodesk University and other worldwide corporate events.

Autodesk Subscription Brochure (PDF)

Support Pricing

Pricing varies on software support depending on the software package, the number of seats and the level of support you choose. We believe that our clients should have flexible options that fit their needs. Contact an Applied Engineering technology sales consultant for additional pricing information.