| :: products and services | |
| servers and storage | |
| workstations | |
| thinclient | |
| software | |
| database | |
| virtualization | |
| security | |
| networking | |
| backup | |
| power management | |
| technical support | |
| training | |
| :: industries served | |
| :: product brands | |
| :: certifications |
| :: free newsletter | |
| :: request information |
:: enterprise solutions :: technical support ::
technical support
Day or night, we’re there for you.
Applied Engineering’s (AE) service doesn’t stop at installation. Once your system solution is implemented, we will train you on system operation to ensure you understand how to obtain the most value from your investment. Since your enterprise technology needs don’t necessarily stop at 5 pm, rest assured that with 24/7 service available, our team of experts is on call around the clock.
The system architects at Applied Engineering offer individualized support service to fit your needs, with experts on staff for a variety of products. Our team also offers Premium Support for Oracle hardware and software, including the Solaris Operating System, Oracle Enterprise Linux and other third-party software applications. Click here for a list of supporting products and more information on our product brands.
|
Benefits from Oracle Premium Support |
||
|---|---|---|
| Leverage: | To uniquely enable you to: | To enjoy these benefits: |
|
Complete system support Fully-integrated support for your server hardware, OS, and virtualization software Mission-critical storage system support |
Get the most of your Oracle products Deliver on your commitments Effectively manage your investment |
Higher business value Lower operating cost Reduced risk |
|
24/7 technical support Access to Oracle experts Remote diagnostic tools Lifetime Support for OS and virtualization software |
Quickly resolve issues Get fast answers Upgrade the OS on your schedule |
High availability Increased productivity Trust in the guidance you receive |
|
24/7 online resources Oracle knowledgebase Product documentation Oracle support communities Best practices |
Quickly access solutions to known problems Collaborate with industry peers and Oracle product specialists |
Less time searching for answers More value from your investment |
|
24/7 hardware service coverage Two-hour Onsite Hardware Response Auto Service Request Experienced field engineers OEM replacement parts Field Change Orders(FCOs) |
Receive dependable hardware service whenever it is needed Setup your system to automatically create service requests for certain faults Minimize business disruption Make better use of your limited IT resources |
High system and data availability Business continuity |
|
Proactive support tools Support alerts Software update tools Security resources Sun Services Tools Bundle Embedded diagnostic tools |
Gain awareness of potential issues before they impact your business Better manage your software updates and system configuration |
Mitigate risk Reduce cost Maximize business value |
|
Operating System, Firmware and Embedded Software updates for: Oracle Solaris Oracle Enterprise Linux Oracle VM Oracle hardware |
Tap into valuable enhancements and new software releases Access critical security patches and bug fixes |
Security and system stability Performance improvements New features and functionality |
|
Alignment with Oracle software support services: Database Middleware Applications |
Receive a consistent level of service across products Support the complete IT stack more effectively Deliver a better IT service to your customers |
Business success |
|
System Lifecycle Policy |
Receive support for your Sun hardware systems for 5 years from last shipment date |
Reduced investment risk |
For more information about how AE can assist you with your technical support needs contact us.
Copyright 2012 ::
Applied Engineering, Inc. ::
Disclaimer Notification
home :: about us :: careers :: faq :: contact us :: site map :: webmaster :: return to top
